Questions and answers
For HR and benefits teams weighing a pilot, and for employees whose organization offers Xenos Fit or who'd like it to.
No. Casey is an AI trainer, and says so when employees meet her. That's what makes her available at 6 a.m. and 10 p.m. with every past session in mind.
Limitations shared during onboarding or later shape the plan, and Casey keeps them in view rather than letting them drop. When pain or a medical question comes up, she recommends seeing a professional. Participation is voluntary and governed by our terms of service.
Casey is a trainer, not a counselor. When a conversation moves past training, she says so. If your organization has an Employee Assistance Program (EAP), we can give Casey its contact details, so she can share them with an employee when that would help.
Not from us. Reporting is aggregated, and employees can register under an alias.
Usually not. Most wellness programs track activity or offer content. Xenos Fit does one thing: personal strength training coaching for people, not tied to a particular gym.
Their account and training history are theirs. They can continue on an individual plan or delete everything.
Anyone who has your organization's sign-up link. We don't verify employment or identity, which is what lets employees sign up under an alias, so share the link through internal channels rather than publicly. Sign-ups stop at your seat count, and you pay only for seats that are activated.
The sign-up link stops accepting new accounts and tells anyone who tries that every spot has been claimed. If more people want in, let us know and we can talk about adding seats.
$72 for each seat an employee activates, covering the full 90 days. A seat counts as activated once that employee finishes onboarding and has a plan. You get one invoice, at day 30. Seats nobody activates cost nothing.
No. There's no employee list to upload, no single sign-on, and no connection to HR, payroll, or benefits systems. HR shares one link, and that's the whole setup.
Seats activated, the share of activated employees who trained each week, how many weeks people trained that month, and total sessions logged. Every activity figure is a group total, and any count below five is shown as “fewer than five” so a small group can't be narrowed down to a person. Nothing is broken down by team, location, or role. See a sample report.
Yes, if you'd like. Give us your Employee Assistance Program's contact details, and Casey will share them with an employee when a conversation calls for it. She won't bring them up otherwise, and you're never told who asked. This is optional and set up per organization.
Xenos Fit is not a health plan or a group benefit under ERISA, and it is not a HIPAA covered entity or business associate. It doesn't connect to your health plan or claims data, and it doesn't provide medical advice.
In the United States: our database runs in Ohio and the application in Northern Virginia. Our service providers are Supabase (database and sign-in), Anthropic (AI coaching), OpenAI (search and voice transcription), Retell AI (phone onboarding), Resend (email), Vercel (hosting), and Stripe (payments, only if an employee later pays for their own plan).
A one-page privacy and security summary is ready for them. Ask for it when you propose a pilot, or through our contact form. The binding documents are our Terms of Use and Privacy Policy, which has a section on employer-sponsored accounts.
No. Your employer covers it for as long as their sponsorship runs, and you won't be asked for a card.
No. Your employer gets a monthly report with group totals only, such as how many seats are in use. They never get your name, your email, whether you personally signed up or trained, or anything about your goals, workouts, injuries, or conversations with Casey. Section 12 of our Privacy Policy covers this in full.
Yes. An alias email address and any first name you like are welcome. We don't verify who you are. Why we suggest an alias.
Your account and training history stay yours. To keep training with Casey, you can switch to an individual plan, which you can also do any time from your account page. Or you can have everything deleted.
Not yet. Your employer's sign-up link only works for new accounts. If you already have an account and your employer is offering Xenos Fit, contact us.
We've written a short message you can send to your HR or benefits team, as-is or edited, along with a one-page summary to attach. It talks about the benefit for your colleagues, not your own training, so you don't have to share anything personal.
For how Xenos Fit itself works, from onboarding to logging a workout, see the general FAQ and the user guide.